Role-based workshops
Separate hands-on sessions for report consumers, report authors, and model maintainers — each focused on the skills that role needs, run against your own reports.
Training & Support
An Ongoing Power BI Support Retainer, Without the Lock-In
Think of it as an ongoing Power BI support retainer you control: hands-on workshops, a full documentation handover, and ongoing senior support delivered through prepaid Flex hours that never expire — so reporting keeps working long after go-live and your people stay self-sufficient. You bank a block of hours once and draw on them on demand, with no monthly retainer to renew.
Representative dashboard — sample data
Training & support
From handover to lasting self-sufficiency
A dashboard only pays for itself when people actually use it and someone in-house can keep it healthy. Enablement and support are what turn a one-time delivery into reporting your team trusts and extends on its own.
The pattern is familiar. A reporting project ships, the demo goes well, and then adoption quietly stalls. Report consumers never quite learn how to slice the data themselves, so they keep asking for one-off exports. The one analyst who understands the data model becomes a bottleneck, and when a measure needs changing or a refresh breaks, everything waits on that single person. Six months later the reports drift out of date and the team slides back toward spreadsheets. None of that is a tooling problem — it is an enablement and support gap.
This service closes that gap. We train each role on the reports they actually use, hand over the documentation your team needs to operate independently, and — where it helps — back you with prepaid Flex hours so there is always a senior engineer to call. The aim is durable self-sufficiency, not a dependency on us.
After go-live
Support that fits how you work
Keep a block of prepaid Flex hours on hand for changes, new reports, and a senior engineer on call — no monthly retainer, and your hours never expire. Your prepaid hours cover this. See Flex pricing.
What's included
Enablement that sticks, support that scales with you
Pick the pieces your team needs — from a focused workshop series to ongoing senior support on demand. It all draws on the same prepaid Flex hours, scoped per task and approved before any work begins.
Post-launch stabilization
Priority responses, quick fixes, and adoption support right after launch — the window where questions and small adjustments spike, all covered by your prepaid Flex hours.
Ongoing support on Flex hours
A prepaid block of senior-engineer hours for changes, new measures, refresh issues, and questions — used on demand, scoped per task, with no monthly retainer and hours that never expire.
Documentation handover
A data dictionary, documented measures, and a refresh and admin runbook so your team can operate, troubleshoot, and extend the reporting on its own.
Reusable enablement materials
Quick-reference guides and short recorded walkthroughs tailored to your reports, so new hires get up to speed without booking another full workshop.
Adoption check-ins
Optional periodic reviews of usage and open questions, so reports keep earning their keep instead of quietly going stale after the initial excitement fades.
How it works
From launch-day handover to lasting self-sufficiency
- 1
Assess and plan
We review your reports, data model, and team roles, then propose a training plan and support scope with an estimate of the Flex hours each piece needs. You approve before any hours are used.
- 2
Train and stabilize
We run the role-based workshops against your real reports and stay close through the first weeks after launch, resolving issues and answering questions on your prepaid hours while adoption ramps.
- 3
Hand over and support
We deliver the documentation and runbooks so your team owns operations, then stay on call through your prepaid Flex hours for changes and questions as your needs grow — no retainer, and hours never expire.
Training built around roles, not generic features
Generic Power BI courses teach the menus; they rarely teach your team to work with your reports. We split enablement by role because the person reading a sales dashboard needs different skills from the analyst maintaining the model behind it. Report consumers learn to filter, drill, bookmark, and export confidently so they stop asking for one-off pulls. Report authors learn to build and adjust visuals on the existing model without breaking it. And the analysts who own the model go deeper into DAX measures (opens in new tab), relationships, and refresh — the work that keeps everything accurate.
Every session is live, hands-on, and run against your own reports rather than sample files, so people practice on the work they will do on Monday. That practical grounding is what makes the training stick instead of fading after a week, and for self-paced reinforcement between workshops we point teams to Microsoft's official Power BI training (opens in new tab).
Stabilizing the first weeks after launch
Adoption questions and small fixes always spike right after go-live, and that is exactly when most projects withdraw support. Your prepaid Flex hours keep a senior engineer close through that window: priority responses to anything that breaks, quick adjustments to measures or visuals as real usage exposes edge cases, and patient answers as your team gets hands-on. It is the bridge between launch and steady-state ownership, and it is the difference between a confident rollout and a quiet retreat to spreadsheets.
Ongoing support that fits how you operate
Some teams are fully self-sufficient after the documentation handover. Others want a standing safety net — and for them prepaid Flex hours are the answer, without locking into a recurring retainer. You bank a block of senior-engineer hours once and draw on them on demand for changes, new measures, refresh and gateway issues, and the questions that come up as the business evolves. We scope each request and you approve before any hours are used, hours are deducted only for approved work, and unused hours never expire — so you get a dependable safety net instead of scrambling to find help when something breaks. If your needs are more strategic than operational — governance, rollout planning, or a wider reporting roadmap — our Power BI consulting engagement is the better fit, and the two work well together.
| Option | Best for | Format |
|---|---|---|
| Hands-on workshop | Teams learning to use, build, or maintain their own reports. | Live, role-based sessions run against your own reports. |
| Ongoing support hours | A standing safety net for changes and questions as needs grow. | Prepaid Flex hours drawn on demand, scoped per request. |
| Ad-hoc fixes | One-off refresh issues, new measures, or quick adjustments. | Scoped task delivered, typically within 3–5 business days. |
| Documentation & handover | Teams that need to operate and extend reporting on their own. | Data dictionary, measure definitions, and runbooks. |
Documentation that makes ownership real
Ownership is meaningless without the knowledge to act on it. We hand over a data dictionary, documented measure definitions, a refresh and gateway runbook, and a short admin guide for managing workspaces and access. Paired with reusable quick-reference materials, this is what lets a new analyst pick up the reporting months later without reverse-engineering anyone's decisions. If we also built the reports through our dashboard development service, the documentation maps directly to that model so there are no gaps between what was built and what was handed over.
Timeline, pricing, and who it's for
Training and ongoing support both run on prepaid Flex hours: you bank a block of senior-led hours, we scope each workshop or support task and tell you the hours it needs, and hours are deducted only for work you approve. Most tasks are delivered within 3–5 business days of your approval, larger pieces get a clear timeline up front, and your hours never expire — there is no monthly retainer. Your prepaid Flex hours cover this. See Flex pricing. This service is for teams adopting Power BI for the first time, teams that inherited reports they do not fully understand, and organizations that want a dependable support line without staffing a full-time BI specialist. If the goal is to stop rebuilding the same pack every month, read how to automate monthly reporting in Power BI.
What training covers
- Consumers: filter, drill, bookmark, and export
- Authors: build and adjust visuals safely
- Analysts: measures, relationships, refresh
- Live and hands-on against your own reports
- Reusable guides for onboarding new hires
Support on Flex hours
A senior engineer close when you need one
Priority responses, quick fixes, and patient answers exactly when adoption questions spike — drawn from prepaid hours that never expire, with no monthly retainer.
Representative perspective
The role-based workshops were the turning point. Our managers stopped asking for exports and started answering their own questions in the dashboards within a couple of weeks.Operations leader, mid-market manufacturer
Representative perspective
Having prepaid hours on hand means refresh issues and new measure requests don't pile up on our one analyst anymore. We just send the task and draw on the block, which is what we needed.BI manager, mid-market healthcare services
Want your team confident and self-sufficient on Power BI?
Tell us about your reports and your team on a free demo. We'll propose a training plan and an ongoing support scope, and estimate the prepaid Flex hours each piece needs — you approve before any hours are used.
FAQ
Questions about training and ongoing support
No. We train and support teams on Power BI work regardless of who built it. We start by reviewing your existing reports and data model, then tailor workshops and the support scope to your environment — whether we delivered the dashboards or your team did.
Ongoing help runs on prepaid Flex hours rather than a recurring retainer. You bank a block of senior-led hours once, then draw on them whenever you need a fix, a new measure, a refresh issue resolved, or a question answered — adoption questions and small fixes spike right after launch, and your hours cover exactly that. We scope each request, you approve, and hours are deducted only for approved work. Your hours never expire, so unused time is always there when the next need comes up.
Workshops are live, hands-on, and role-based — separate sessions for report consumers, report authors, and the analysts who maintain the data model. We run them remotely against your own reports, so people practice on real work rather than generic sample files.
No. There is no recurring retainer or monthly contract. Ongoing support is delivered through prepaid Flex hours — you buy a block of senior-led hours once and use them on demand for changes, new measures, refresh issues, and questions. There are no monthly charges and no use-it-or-lose-it deadline: your hours never expire, and you refill only when you are ready.
Both training and ongoing support run on prepaid Flex hours. You buy a block of senior-led hours, we scope each workshop or support task and tell you the hours it needs, and hours are deducted only for work you approve. Most tasks are delivered within 3–5 business days of your approval, and your hours never expire — there is no monthly retainer.
We hand over a data dictionary, documented measure definitions, a refresh and gateway runbook, and a short admin guide for managing workspaces and access. The goal is that your team can operate and extend the reporting without needing us on call.
Book a free demo
Get senior Power BI help, on demand
Tell us the task. We scope it, you approve, and a senior consultant delivers — typically in 3–5 business days. Prepaid hours that never expire.
- Prepaid hours from $100/hour — and they never expire
- Senior-led delivery — 20+ years on the Microsoft platform
- Typical 3–5 business day turnaround
- Full refund if you’re unhappy in your first 4 hours
The fastest way to reach us is the form — tell us the task and we'll reply within one business day.